Refund Policy

If you buy a Digital Invite invitation and have not published it yet, you can request a full refund within 7 days of payment. Use the refund option in your invitation settings or email support@shyara.co.in from your account email with your order or invoice number.

Approved refunds are processed through Razorpay to your original payment method. Bank timing can take a few extra days. Where applicable, we issue a credit note for the refunded amount.

Once your invitation is published (live for guests), the purchase is generally final. We do not offer routine refunds for change of mind after publication because the hosted service and share link have been activated.

This does not affect your statutory rights as a consumer under applicable Indian law where those rights apply.

If Digital Invite fails materially to provide the service you paid for (for example a persistent technical fault that prevents your invitation from working after reasonable support), contact us at support@shyara.co.in or through our Grievance Redressal page.

We may first try to diagnose, correct, restore, or recreate your invitation. Where appropriate, we may provide a replacement or recreated invitation rather than automatically refunding the purchase. Refunds are not guaranteed for every technical complaint, but we handle genuine service failures fairly and in line with applicable consumer protection law.

A digital invitation card is a file you edit and download. It is not a hosted invitation page. If you buy a card and have not downloaded the file, you can request a full refund within 7 days of payment. Email support@shyara.co.in from your account email with your order or invoice number.

Once a download has completed and the file has reached you, the purchase is final. We do not refund a card after a successful download, because the product has been delivered. A failed or incomplete download does not count. You can try again from your account.

This does not affect your statutory rights as a consumer under applicable Indian law where those rights apply.

A custom order is an invitation website our team designs only for you. Because the work is made for one customer, a paid custom order cannot be cancelled and is not refunded, at any stage, including before delivery. You confirm this on the pay page before you pay. The refund option in your invitation settings does not apply to a custom order website.

Until you pay, we may cancel an unpaid custom order and nothing is charged. A free custom order involves no payment. If you close your account while a custom order is being made, the order ends without a refund. Section 3 (service defect) still applies to a delivered custom order website, and this does not affect your statutory rights as a consumer under applicable Indian law where those rights apply.

An invitation video is made for you by our team and ordered on WhatsApp. Once we have confirmed your order by receiving the advance, the video is made only for you, so the amount you have paid is not refundable, except where we cancel the order, do not deliver the first draft on time, cannot deliver the video as described, or you paid by mistake or twice. In those cases we refund what you paid. The full rules, including what happens if you stop the order, are in the Video Order Terms. For a video order, those terms prevail over this policy. This does not affect your statutory rights as a consumer under applicable Indian law where those rights apply.

• Requests more than 7 days after payment, if the invite was never published
• Published invitations, except where required by law or we agree otherwise
• Card purchases after a successful download, except where required by law
• Card refund requests more than 7 days after payment, if you have not downloaded
• Paid custom orders, at any stage, except where required by law
• Invitation videos after the advance is received, except as the Video Order Terms provide
• Issues caused by wrong details you entered after you chose to publish
• Third-party outages outside our reasonable control

Shyara Tech Solution (OPC) Private Limited · Product: Digital Invite
Email: support@shyara.co.in
Phone: +91 95846 61610

Related: Privacy Policy · Terms of Service · Video Order Terms · Grievance Redressal